Disclaimer, Shipping and Return policy
- All prices and availability of products listed on our website are subject to change without notice. We make every effort to maintain stock levels and provide accurate availability information. However, we cannot guarantee that an item listed as “in stock” will be available at the time you place your order. If an item becomes unavailable after your order is placed, we will notify you as soon as possible and provide options for a replacement, backorder, or refund.
- Images of products displayed on our website may vary slightly from the actual product. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes but is not limited to pricing, availability, and product descriptions. If you find a product is not as described, you can return it in an unused condition, following our return policy.
- Return Policy
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Note that you need to pay the return shipping fee.
- To start a return, you can contact us at sales@islandfoxtail.com
- We’ll send you the instructions on how and where to send your package if you return is accepted. Items sent back to us without first requesting a return will not be accepted.
- Please inspect your order upon reception and contact us sales@islandfoxtail.com immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@islandfoxtail.com
- Shipping policy
- Please allow us one day to process your order. Expect an email within one day to let you know your order is on the way!
- Except specified, we charge flat rate shipping fee for all products within Charlottetown, PE, Canada.
- For other locations within Canada, please contact us at sales@islandfoxtail.com . We will quote the shipping fee separately.